Programs Team Member

The Right Candidate Is:

• Attentive to detail and has strong organizational skills.
• Outgoing, patient, professional, and able to get along well with a variety of people. Ability to show compassion and empathize with people is critical. Strong interpersonal skills are a must.
• Very strong with written and verbal skills, including the ability to communicate skillfully and effectively with a culturally diverse staff, volunteers and community in a professional, pleasant, respectful, courteous and tactful manner at all times.
• Able to handle multiple tasks and work in a fast-paced environment under sometimes tight deadlines.
• A strong problem-solver who can focus on finding solutions to problems and challenges.
• Proficient in Microsoft Windows and Office (especially Word, Excel & Outlook). Comfortable learning and using online information systems.
• Affectionate toward animals, concerned for their welfare and willing to accommodate animals in the workplace.
• Willing to provide routine medical care to animals including vaccinations, administration of medication, and basic health checks.
• Enthusiastic and supportive of the no-kill philosophy.
• Able to take initiative to work with minimal supervision and direction.
• Mature with emotional regulation, good judgment, and demonstrates a professional personal appearance.
• Able to read, write and understand English. Spanish/English bilingual a huge plus!
• Familiar with animals, and knowledgeable of animal care and behavior, including the care of neonatal kittens and other special needs animals. Experience working with animal welfare organizations is preferred.
• Comfortable with and able to work with animals of unknown disposition and those who may exhibit medical and other problems, as well as aggressive tendencies.
• Able to provide a valid Nevada state driver’s license with no record of convictions.

Job Type: Full Time $15-$17/hour

Responsibilities Include:

• Returning and tracking calls/emails within 24 hours of receiving them.
• Providing resources and assist the public with behavior resources and financial resources.
• Assisting the public with locating the correct agency to assist with their needs i.e. wildlife rehabilitators, Washoe County Regional Animal Services.
• Assisting with the surrender process by providing surrender packets and transferring completed paperwork to the Animal Care Manager.
• Tracking and following up on Maddie’s Pet Assistant surveys for adopted animals.
• Working with manager and teammates to update and create resources.
• Assisting clients with scheduling appointments.
• Printing, preparing, and filing paperwork.
• Checking in clients for their appointments, confirming personal information of pets and owners, and assisting with selection of age/species appropriate vaccines.
• Checking out clients using our Clinic HQ software, updating client’s profile to reflect vaccines, current weight, and personal information.
• Printing proof of vaccines after appointment and when clients request.
• Training volunteers to assist with check-in and greeting.
• Placing reminder calls 2 days prior to appointment to confirm needed paperwork, vaccines, and appointment information.