Adoption Counselor
Our Animal Adoption Counselors are integral members of the SPCA of Northern Nevada team who directly support our lifesaving mission! We are looking for an exceptional communicator who is positive, community-oriented, fun-loving, and motivated to match adopters with their next best friend. If you are passionate about saving the lives of homeless pets, and relentless about success, then this is the role for you!
What You’ll Do:
· Provide exceptional customer service to each community member who walks through our doors.
· Represent SPCA-NN and animal welfare in a professional, compassionate, and kind manner.
· Make loving matches between our adoptable pets and our customers through a curious conversation-based adoptions process.
· Take photos of our adoptable pets.
· Perform administrative tasks such as data entry, scanning, tracking and returning phone calls.
· Assist our animal care department with daily animal husbandry and enrichment.
· We will train you on how to counsel the public and adopters according to the “Adopters Welcome” philosophy, joyfully answer phones, complete intake/outcome paperwork, track data like a boss, foster teamwork, enrich our animals lives (so much fun), promote donations, and provide the best service to our community.
What You’ll Bring:
· Consistent and genuinely positive attitude. You’re outgoing, cordial, and you love to help people!
· Outstanding verbal and written communication skills. You must be able to communicate effectively with our stakeholders, especially in stressful and emotional situations.
· Strong emotional maturity with the ability to regulate emotions, manage relationships, and co-create an environment where team members feel valued and psychologically safe.
· Ability to manage time and prioritize effectively; you thrive on bringing order to chaos!
· Passion for animals and a drive to learn fact-based knowledge about pets. Comfort around cats and dogs of varying sizes and temperaments.
· Reliability and punctuality; our team and animals depend on you!
· Attention to detail. Our animals rely on us to follow specific protocols exactly for their health and safety.
· Spanish/English bilingual would be a HUGE plus!
What We Offer:
- 70% employee’s PPO health insurance, 50% of employee’s vision and dental insurance
- 100% life insurance
- PTO accrual of 80 hours annually to start (starts accruing immediately)
- 12 paid holidays
- 56 hours sick time
- Free pet food as part of our Shelter Feeding Program
- Employee discount with our partner HEAL house-call veterinarian
- One free pet adoption
- Free personal pet vaccinations
- Personal pet and family bereavement (3 paid days)
- A supportive work culture that prioritizes collaboration, transparency, and personal growth.
- Professional development and training
- SPCA-NN reserves the right to occasionally revise our benefits
Please do your homework before applying. Visit our website, learn all you can about us…we will ask you what you know!
If this sounds like the career for you, please provide an updated resume and describe why you would be the ideal candidate.
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week