We are in need of an animal caregiver to join our lifesaving team!

Job description

We are looking for a Programs Team Member to join our lifesaving team!

Job Description

The Programs Team Member is responsible for our main public programs.

Help Desk

Programs team members are responsible for assisting the public with general inquiries, information, scheduling needed vaccine/spay appointments, behavior and retention resources and the surrender process.

Responsibilities include:

· Return and track calls/emails within 24 hours of receiving them.

· Provide resources and assist the public with behavior resources and financial resources.

· Assist public with locating the correct agency to assist with their needs i.e. wildlife rehabilitators, Washoe County Regional Animal Services.

· Assist with the surrender process by providing surrender packets to people interested in surrendering, and then transferring completed paperwork to the Animal Care Manager.

· Track and follow up on Maddie’s Pet Assistant surveys for adopted animals.

· Work with manager and teammates to update and create resources.

 

Low Cost Vaccine Clinic

Programs team members are responsible for running our low cost vaccination clinic. This important service allows us to support pet owners in our community and offer low cost vaccines.

Responsibilities include:

· Assist clients with scheduling appointments, rescheduling, and cancelling.

· Print, prepare, and file all vaccine clinic paperwork.

· Checking in clients for their appointments, confirming personal information of pets and owners, and assisting with selection of age/species appropriate vaccines.

· Checking out clients using our Clinic HQ software, updating client’s profile to reflect vaccines, current weight, and personal information.

· Printing proof of vaccines after appointment and when clients request.

· Return calls/emails pertaining to vaccination program.

· Train volunteers to assist with check-in and greeting.

Low Cost Spay/Neuter Clinic (SNYPS)

Programs team members are responsible for running our low cost spay/neuter clinics. This important service allows us to support pet owners in our community and offer low cost spay/neuters.

Responsibilities include:

· Assist clients with scheduling appointments, rescheduling, and cancelling.

· Print, prepare, and file all SNYPS paperwork.

· Placing reminder calls 2 days prior to appointment to confirm needed paperwork, vaccines, and appointment information.

· Checking in clients for their appointments, confirming personal information of pets and owners, and assisting with selection of age/species appropriate vaccines.

· Checking out clients using our Clinic HQ software, updating client’s profile to reflect vaccines, current weight, and personal information.

· Return calls/emails pertaining to spay/neuter program.

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Required skills and experience:

· Attention to detail and strong organizational skills.

· Strong interpersonal skills—outgoing, patient, professional, and able to get along well with variety of people. Ability to show compassion and empathize with people.

· Very strong written and verbal skills, including the ability to communicate skillfully and effectively with a culturally diverse staff, volunteers and community in a professional, pleasant, respectful, courteous and tactful manner at all times.

· Ability to handle multiple tasks and work in a fast paced environment under sometimes tight deadlines.

· Strong problem solving skills—focusing on finding solutions to problems and challenges.

· Proficient in Microsoft Windows and Office (especially Word, Excel & Outlook). Comfortable learning and using online information systems.

· Affection for animals, concern for their welfare and a willingness to accommodate animals in the work place.

· Willingness to provide routine medical care to animals including vaccinations, administration of medication and basic health checks.

· Enthusiastic support of the no-kill philosophy.

· Ability and initiative to work with minimal supervision and direction.

· Maturity, good judgment and a professional personal appearance.

· Ability to read, write and understand English.

We prefer Spanish/English bilingual speakers!

· Familiarity with animals, knowledge of animal care and behavior, including the care of neonatal kittens and other special needs animals. Experience working with animal welfare organizations is preferred.

• Comfort and ability to work with animals of unknown disposition and those who may exhibit medical and other problems, as well as aggressive tendencies.

• Valid Nevada state drivers license with no record of convictions.

ATTENTION TO DETAIL….. Applicants without a cover letter will not be considered.

Physical Requirements:

· Physical ability to walk and/or stand on your feet throughout a normal workday required.

· Physical ability to engage in repetitive motions of legs, arms, and hands, to hear, to see, to move animals and goods.

· Employee is required to be able to use both hands simultaneously, able to lift up to 50 lbs., and may handle overly enthusiastic canines weighing over 100 pounds.

Educational Requirements: High school graduation minimum.

Non-Exempt Position: Non-exempt, part time position—must be at least 18 years of age and have a valid driver’s license. If hired, able to present a clean driving report from the Department of Motor Vehicles.

There is no minimum period of employment guaranteed or implied by acceptance of an employment offer. A 90-day probation period is implemented for all staff.

Availability: SPCANN is open seven days a week, as animals need daily care. Ability and willingness to work a flexible schedule.

Department: Programs

Immediate Supervisor: Programs Manager

Job Scope: This position performs duties independently with minimal supervision, operating from specific and definite directions and instructions. Decisions are of a routine nature made within prescribed operating guidelines, policies, and procedures. Mistakes or errors may result in work stoppage, loss of business, poor customer relations, and or damage to property or harm to the animals, all of which can have negative implications for the organization.

Job location

4950 Spectrum Blvd

Reno, NV 89512

Remote work allowed: No

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Pay and Benefits

From $14.00 per hour

• Benefit Conditions: Waiting period may apply, Only full-time employees eligible

Benefits: Dental insurance, Employee assistance program, Employee discount, Health insurance, Life insurance, Paid time off, Vision insurance

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Job Type

Full-time

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COVID-19 precautions

• Remote interview process
• Personal protective equipment provided or required
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place

COVID-19 protocols in place, including mandatory masks.

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Language

English & Spanish

Expected Hiring Date

1 to 3 days

Hires Needed

2

Schedule

10 hour shift

Additional Job Details

• Company’s website: spcanevada.org

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